Slow or Unstable Wi-Fi: A Guide to Troubleshooting at Home

A finicky Wi-Fi connection can ruin everything. The good news is that 9 times out of 10, the cause is easy to pinpoint.

1. Position the box properly

In the center of the apartment, up high, away from the microwave and the thick walls. That already makes a big difference.

2. Test the flow rate

Compare the signal strength near the modem and then in the room with the problem. A huge difference = a coverage issue, not a subscription problem.

3. Solutions

• Change from channel Wi-Fi (less interference).
• Switch to 5 GHz for speed, 2.4 GHz for range.
• Add a repeater or a system mesh for large retail stores.

Still having trouble? Our remote troubleshooting service We'll diagnose the problem and work it out with you, 7 days a week.